What is the refund policy for 171mails?

We offer a 14-day free trial on our plans so senders can test deliverability and features with zero financial obligation. If you experience technical service disruptions, our support team evaluates refund requests promptly.

How can I cancel my subscription?

You can cancel anytime directly from your account billing dashboard or by emailing our support team with no cancellation fees.

Refund & Cancellation Policy

1. 14-Day Free Trial

We offer a comprehensive 14-day evaluation period for both our Email Marketing Platform and SMTP Relay API. We encourage all clients to test delivery rates, API integrations, and features prior to entering paid subscriptions.

2. Monthly Subscription Cancellations

Subscriptions are billed on a monthly recurring basis. You may cancel your subscription at any time directly through your billing portal at https://myapp.chereeinfomedia.com. Once cancelled, your account will remain active through the end of the current billing cycle with no subsequent charges.

3. Refund Requests

Refunds are handled on a case-by-case basis. If you encounter an unresolved technical outage on our infrastructure preventing delivery, our support team will evaluate and issue pro-rated refunds accordingly.